Help explaining who pays return postage please

[orbituk010]

I accept returns on my listings due to my description, sizes and measurements in photos, but in a recent sale the item was returned as does't fit.
I would like to know for future reference if doesn't fit is the same as faulty and not as described and I as a seller has to pay return postage.

Ebay have automatically relisted it and this is a concern to me now.  

Thank you for any help.

[john1297576]

I would not have thought ebay would automatically relist, has it been returned yet, if not you should end in case you have a buyer.

Also if relisted by ebay and you have the £1 Max. Selling Fee offer, it would not qualify so even if you have received it back, it would pay to end early and relist before the offer expires at midnight today.

[rusticrye]

'Does not fit' returns are paid for by the buyer if that is the reason s/he selects from the list presented when they open a Return Request. That option is for items which are as described, but simply don't fit as the buyer hoped.

'Not as described' returns, where the buyer claims the sizes and measurements you've provided in the listing are not accurate, are paid for by you.

@orbituk010 

[orbituk010]

Thank you for that information because the buyer did say does not fit so i will have to see if i get charged for the return postage.
Thank you.

[rusticrye]

Just to clarify that what the buyer 'says' isn't relevant - what's relevant is the actual reason they chose from Ebay's list within the Return Request. If they chose 'Does not fit', then you do not pay. The buyer has to buy the postage label via the case if they wish to return. If they didn't realise this when they opened the Return Request, they may decide not to bother, and to sell the item on themselves.

@orbituk010

[orbituk010]

Thank you that is helpful

[red_magpie]

What counts is whether the size, measurements etc. are as you stated in the description.

If so, the item matches the description, but simply isn't a good fit for the buyer, they are responsible for the return postage.

If anything in the description is incorrect, the buyer is entitled to use eBay's money back guarantee, and the seller is responsible for the cost of returning it. Unfortunately, the same applies if the buyer simply invents some non-existent fault to get a free return. EBay never sees the item, and takes the buyer's word for faults; no evidence is required.

ALWAYS insist on making refunds, for whatever reason, through the resolution centre. If you simply send them a Paypal refund eBay will treat this as a seller-initiated cancellation. You would then forfeit any return of fees, and eBay would place a damaging defect on your account.

[orbituk010]

Hi, thank you for your helpful reply, but in your last paragraph are you saying because i issued the buyer a refund ebay will place a damaging defect on my account.