Hi, i posted an item on November 30th, Ebays delivery guideline is between 5-8th December so theres still tomorrow left.... Royal mail ref number added on the day of posting. Buyer messages tonight saying the ref number doesnt work ( it does) and how does she even know if its been posted at all, that her deliveries usually arrive within a couple of days and that shes never had to wait this long and will be raising a case tomorrow!
Now i have pointed out ( with pic attached ) that the ref number does work and its showing that it will be updated once a delivery attempt has been made and ive also pointed out that deliveries can be taking due to the time of year and current situation but shes having none of it! Normally the parcels i send out are pretty quick to arrive but some that went out at the same time as hers only got delivered yeaterday so ive kindly asked her to wait a couple of extra days and if it doesnt turn up i will gladly contact RM for info but again... not good enough!
If shes opens a case will i get penalised or is proof of postage good enough for ebay even if its still not had an attempt at delivery by tomorrow? I will be contacting RM if its not there by tomorrow but if its lost in transit where would i stand with regards to ebay?
Hope this all makes sense,
Thank you
