Demanding Buyer

[thecrimsonlizard]

Hi, i posted an item on November 30th, Ebays delivery guideline is between 5-8th December so theres still tomorrow left.... Royal mail ref number added on the day of posting. Buyer messages tonight saying the ref number doesnt work ( it does) and how does she even know if its been posted at all, that her deliveries usually arrive within a couple of days and that shes never had to wait this long and will be raising a case tomorrow!

Now i have pointed out ( with pic attached ) that the ref number does work and its showing that it will be updated once a delivery attempt has been made and ive also pointed out that deliveries can be taking due to the time of year and current situation but shes having none of it!  Normally the parcels i send out are pretty quick to arrive but some that went out at the same time as hers only got delivered yeaterday so ive kindly asked her to wait a couple of extra days and if it doesnt turn up i will gladly contact RM for info but again... not good enough!

If shes opens a case will i get penalised or is proof of postage good enough for ebay even if its still not had an attempt at delivery by tomorrow?  I will be contacting RM if its not there by tomorrow but if its lost in transit where would i stand with regards to ebay?

Hope this all makes sense, 

Thank you

[arkwebus]

No; proof of postage is not enough!  If you used 1st or 2nd class bigger than a large letter then there is a 16-digit number which will show scanned at doorstep [but not tracking]. 

There is no general problem with RM. I have bought hundreds of things in 2020 and - while I may be lucky - every single one has arrived within eBay's time limits and the vast majority within 24 or 48 hours as posted. Our postie says it's easier to get around as less traffic.  One item [a jacket] was ordered on Sunday afternoon and delivered on the Monday [not RM obviously]

If the buyer opens a case after the last date for delivery you will not be penalised if you refund through the case without delay.  You get three business days to make the refund before the buyer can escalate. If he does eBay will refund [unless tracking shows delivered "anywhere"] and then you would be given a defect

@thecrimsonlizard 

[thecrimsonlizard]

Thanks for your fast reply. Royal mail ref number was added on the day of postage so that is visible to the buyer and shows up as 'will be updated once delivery attempt has been made " . At this point i don't feel a refund is appropriate as the time isn't up yet and ive told her i will contact royal mail should it not arrive. Im just wondering where i stand if she goes ahead and opens a case even though the ref number is there and the royal mail update is accessible?