Customers are having problems paying for multiple items with reduced postage.

[barbararoyle2007]

Several customers have had problems paying for multiple items (not multi-listing). One suggested it was because they used an app.

I wondered if it was my settings. They say they dont have the option to ask for an invoice. Any advice would be appreiciated.

Thank you

[rusticrye]

You need to get your account in order first. Anyone who makes, grows, refurbishes, or buys in (new or used) items to sell, is a business and must be registered as such. Not only an Ebay requirement but the law. Private accounts are ONLY for those selling off their old no-longer-wanted possessions from wardrobe and attic. That clearly isn't you. For confirmation, go to Ebay's Seller Centre (link at foot of any page). For full information, go to the government's website.

And note that there is no such thing as a 'hobby seller' in this country, and how much or how little you sell or make is totally irrelevant.

So upgrade your account from private to business (takes seconds) as a matter of urgency, before you find yourself in big trouble with Ebay (for defrauding them of listing fees) and Trading Standards (for breaching consumer law and denying buyers their legal rights).

If you still need assistance once you've done that, post again and someone will be happy to help. 🙂

@barbararoyle2007