Courier Loses Goods, Customer Opens Case, Replacement Sent.

[selexion4u]

Hi Folks

Courier lost goods, customer opened a Case, I responded by sending Replacements, customer now happy.

There is an email trail.

How do I close the Case?

Cannot find the method within the maze of details!

All help appreciated.

Thanks.

David

[ruby*tuesday · Accepted solution]

Buyer has to Close the Case. If they don't it will eventually Time Out in about 30 days.