Cancellation but payment is processing?

[thomascrawfordward]

Hi,

Just sold an item but the payment is sat as processing. 

Instantly, literally 2 minutes after the buyer bought the item, he requested to cancel. I tried to accept the cancellation but it says I don't have the funds in my account to do so (I imagine because the payment is processing). 

The only other way is to pay the buyer from my debit card, but I haven't received funds from the sale. This feels like a scam to me.

Anything I can do?

[**peaseblossom**]

Don't refund a different way to how the buyer paid or they could end up getting the money twice.   If you're signed up to ebay's managed payments it will take at least 2 working days for the payment to reach your bank account.

[thomascrawfordward]

I guess that's what it is? I used to just use PayPal but today had to put my bank account details in. My issue is, I have to accept or decline the refund within like 3 days.

[**peaseblossom**]

You should be able to accept the cancellation and it will happen when the funds enter your account. That should be by Tuesday evening or Wednesday morning.

[thomascrawfordward]

It just tells me I cannot accept it without funds to process the refund...