Buyer bid by mistake

Someone accidentally bid on an item I was selling and doesn’t want it.  How can I cancel this without negatively impacting my seller ratings or the buyers status?

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fargvs
Experienced Mentor

Ask that they request a cancellation >

https://www.ebay.co.uk/help/buying/cancelling-order/cancelling-order?id=4004

or >

Open an Unpaid case within 2 > 32 days from sale and close case 5 days later to ensure recovery of the selling fee >   https://resolutioncentre.ebay.co.uk/