Instead of Sending Signed For Is It Safer To Send Tracked-But Where Is Email Of Buyer?

[elspeths-pattern-shop]

Hi,

I usually send signed for but have recently lost faith in signed for recorded delivery.  I have phoned RM customer services, they have stated that it is better to send tracked delivery.  However, I would need to add the buyers phone number and email address.  How do I find each customers phone number and email address?  On the invoice sales page I can find an email for the customer but it is  long series of numbers and letters followed by @ebay.com.  Is this ebay hiding the customers real email address and if yes, will this work with Royal Mail.  I usually purchase my labels online for collection at home.

I am confused with these very long ebay email addresses for buyers. 

Can anyone help please?

Thank you 

Best regards from Sarah

[jinty0-6-0]

Yes  I just copy and paste the long number and phone number into Royal mail 

[*gosforthgirl*]

Hi sometimes the buyer gives their mobile number but often I will message them and request either a mobile or email address so they can track their item.  No one has refused me yet!  I prefer RM 48 than signed for and it seems to be quicker.  HTH.

[*knight-rider*]

`I usually send signed for but have recently lost faith in signed for recorded delivery`

i used to use it for every item, but there`s only pence difference in it now, so i use RM48 and it`s faster. Personally, i think the signatures a waste of time anyway now, as you only need the tracking to show delivered.

i was informed a few weeks ago that R.M are getting rid of signed for anyway soon.

[messier44000]

Changed from signed for to RM tracked some time ago and never looked back.

Plus if vat registered you get vat invoices with P2G ( unlike eBay ? ) 

[tomahawk_sports]

you do not need to send signed for tracked is enough in the eyes of ebay to show that it has been delivered you will be fully covered

[danieledwardsmall]

I wonder what the liability is if a postie decides to dump a parcel since the obligation of tracked only means they've taken it to your property but didn't have to knock?  Where does a buyer then stand if a parcel goes missing?

If eBay doesn't account for this in claims then it's bye bye eBay and RM for anything other than letters.

[tomahawk_sports]

in the eyes of ebay all that matters is if your parcel says delivered if it does you are covered if it doesent you are not as a seller

[danieledwardsmall]

So if the parcel says Delivered and there's nothing.  Where do I stand as a buyer?

[tomahawk_sports]

not such a great place if the parcel says delivered i am a seller and the same thing happened to one of my buyers i think they were being honest but you just dont know do you they could be trying it on i rang ebay to see how to proceed as an item not received case had been opened by the buyer they said not to worry as the item said delivered
ebay ended up refunding the buyer in the end i also buy my labels through ebay which is added security as a seller i think as the tracking number is auto uploaded

[m25jet]

If you buy something on eBay and open an Item Not Received case against the seller because you didn't receive it, yet the seller manages to provide eBay with tracking that proves attempted or successful delivery of the item to the address that you provided at Checkout then eBay would close the case in favour of the seller.  If, however, the seller was unable to provide eBay with proof of attempted or successful delivery to the address that you provided at Checkout then the case would be closed in your favour and your money would be refunded in full.

[danieledwardsmall]

This is the example I'm refering to; the one where a seller has tracking uploaded (all very conformant) but where the postman doesn't have to knock.  This is going to be the majority of sellers sending items of value.

Indeed that's assuming the seller uses RM who are much less likely to leave stuff in full view.  What about the less careful couriers who won't ?

Why does eBay think this is all that's needed now as proof when a signature was irrefutable?

[tomahawk_sports]

correct

[merlinwholesale]

In your experience, copying and pasting the buyer's long (eBay) email address, does the buyer receive the messages from Royal Mail regarding their delivery?

[the-nutwood-collection]

The buyer's email and telephone number aren't mandatory fields for T24 and T48.  If you provide them, and tick the appropriate boxes, the buyer will get an email and/or text giving the delivery date.  They will also be notified of delays or attempted delivery.

As @jinty0-6-0 as advised, just cut and paste the eBay email address and tick the 'Send Email' box.  RM's messsages will reach them.

[pg_kicks]

With Royal Mail tracked they have to scan to say its been delivered and that scan takes a gps reading of the location, a postie can probably get away with 1 or 2 claims going in but if they were scanning stuff as delivered but not actually delivering then they'd soon be caught, the chances of getting sacked is slim if they are in the same union as one of the posties at my local depot who left the keys in the van which was stolen but didnt lose his job.

As long as you send tracked even with Yodel and Evri they need to be scanned and/or pictured so you'd have to prove that the place they left it wasnt your safe place or a stupid place to leave it. As a seller though you would be covered once its marked as delivered. I've had eBay close cases in my favour when its been delivered the othr side of town and I've had Royal Mail collect and redeliver.

[sml192]

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@danieledwardsmall wrote:

This is the example I'm refering to; the one where a seller has tracking uploaded (all very conformant) but where the postman doesn't have to knock.  This is going to be the majority of sellers sending items of value.

Indeed that's assuming the seller uses RM who are much less likely to leave stuff in full view.  What about the less careful couriers who won't ?

Why does eBay think this is all that's needed now as proof when a signature was irrefutable?

---

How is a signature irrefutable?  Literally anyone can sign for the item; in many cases the delivery driver will just sign ii themselves. 

[tomahawk_sports]

yeah i agree a signature is not irrefutable
and from a sellers point of view tracked is enough for ebay and its cheaper for a seller than signed for so why send signed for?

[danieledwardsmall]

It is necessary as a buyer to prove you didn't receive an item in the eyes of eBay.

Item missing + No sig = clear refund decision in your favour.

Item missing + Tracking to your doorstep = no refund.

What's so difficult to see that a buyer will be out of pocket?

Oh wait.  The bias on here is to protect sellers' interests at all costs...

[tomahawk_sports]

i agree a buyer may not receive an item that says delivered but in my 10 years experience on ebay it is very rare
i used to send goods untracked and had a lot of item not received requests which of course i had to refund
now for about 18 months i have sent tracked with everything and i have had 2 item not received requests in all of that time
now to me that speaks volumes