In my experience it's always better to go all through the help section until you get a contact method and choose "call me" - if you're in the UK and you do this early afternoon, you'll usually get one of the Irish team and they can prettymuch sort anything out for you, even when ebay policy is to do the opposite... if you get no joy with the first person you speak to, ask for a supervisor, if no joy there ask for a team leader, then a manager, you'll eventually reach someone who will do what you're asking or instruct for it to be done. Try it now just to check on that refund and see how you get on - speaking to a human might change your mind - they do exist in ebay!
