01-11-2024 5:50 PM
Maybe someone has experienced simular? A buyer with 0 rating from Korea just brought my item for £1300 and then requested a refund the very next minute. I notice if I accept the cancellation and relist I will be charged around £40 . No money has arrived in my account from this sale. The buyer asked for a cancellation before his funds were even sent to me. What should I do here? Help very much appreciated . Mark
01-11-2024 5:55 PM
Have they asked for a refund or a cancellation?
No money will arrive in your account for the sale - payments are no longer made automatically.
Why do you think you will be charged if you cancel and refund?
If they have not paid, you can refuse the cancellation. Check 'orders' to see the payment status of the sold item.
01-11-2024 5:56 PM
How will you incur a fee of £40, unless you used a reserve?
You just cancel the sale using reason "buyer's request", then no fee charged.
In any case as there are no listing fees or selling fees for private sellers, what fee are you going to incur?
02-11-2024 7:50 PM
Hi,
Thanks for your reply John, if I approve and list with fees it is saying I owe him £1294 even though I have not received any money from him.
regards, mark
03-11-2024 11:14 AM
I assume that the international fees you refer to will be an exchange rate conversion to refund the buyer in his own currency. (I've never thought about this before, but as all refunds are now made through eBay I imagine that eBay has to pay this, and passes it on to the seller.)
You don't have much alternative except to agree to this cancellation request. You listed the item for international delivery, including South Korea, so the buyer has the same right to request a cancellation as if they were in the UK. As a private seller you don't have to accept - but to refuse would be an absurdly high risk. You would then have to deliver the item to Korea, knowing that the buyer can and almost certainly will "discover" some reason why it is not as described. eBay would then require you to refund the whole payment - and to pay for and arrange it's return. If you don't, they would simply enforce the refund and let the buyer keep the card.
There are risks at every step - including the real possibility that the card you get back might not even be the one you sold. eBay never sees the item concerned, and where it's the buyer's word against the seller's eBay admits that they can't know "who has the valid case". Unfortunately for sellers, eBay's default policy in this situation seems to be to take the buyer's word, and enforce the refund.
03-11-2024 12:31 PM
Thanks for your help.