What reason did you give for requesting a return?
As long as you are within 30 days of receipt the seller should not have been able to close the case, unless you stated it was a change of mind return.
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
