partial return seller help

[sunflowerhangerco]

I have sold a phone and the buyer has received and noted issues (they were in the description but for the sake of it and alot of back and forth) i have agreed to a partial return of £20, however i had already accepted the return, i have clicked on offer return (we are both in agreement) but it says i cant do that, is there another way of cancelling the return but doing a partial refund? 

[tobiasd4]

You can only make 1 offer of part refund. 

You can't close and reopen case.

When you get item back, refund in full or ebay will force it.

[tressygirl]

Only your buyer can cancel / close the return request.

Ask them to do this,  bearing in mind it relies on a lot of trust from your buyer  for you, as they may know,  that you cannot be enforced to make that partial refund, and once a case is closed another for the same item cannot be opened.

In short,  if the case remains open,  you have to accept and fully refund,  a partial refund can only be made if the buyer closes the case early.

@sunflowerhangerco 

[sunflowerhangerco · Accepted solution]

Hi Thanks, i have managed to sort it now, i clicked offer refund on a seperate page and it allowed me to do partial and it is now closed, thank god.

thank you both