Wrong postage label printed

[raved-86]

I’ve printed the wrong postage label for an item I have sold. I have printed a Royal Mail large letter postage label when I actually needed a small parcel label. The options did not state large letter or small parcel like they did in the past. So the post office won’t accept my parcel obviously. What do I do now? Can’t find any help on EBay. It’s all changed on here and not for the better. It was supposed to be ‘simple postage’!

[tressygirl]

Did you then buy over the counter postage at the Post Office?  That's your best option here for this item, if Simple Delivery was selected then a refund is not made for the unused label.

If you cannot manually change the tracking where you mark the item as dispatched, you should be able to using a PC / laptop and Chrome then contact eBay Customer Services they will do this for you.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@raved-86