USED RETURNS

[mountindependenttraders]

I have a buyer returning a new item that was not as described, however, the buyer has used this item which they admit to doing so.

  How much can i deduct from the refund as i now can not relist this item as new and will have to sell it as used, therfore the listing price will have to reflect this.

Thanks 🙂

[61stephenuk · Accepted solution]

You can see suggested refunds here under 'Guidelines for how much to deduct from the refund'