In the past couple of weeks I asked Support how to handle situations when a Buyer won and paid for 2 separate listings, which in turn generated 2 postage labels when the goods would fit into one parcel ok.
The reply was "use one label, and complete the unused label form and we will refund buyer inside 14 days"
Ok fair enough. Then yesterday for the first time I had a buyer again win 2 listings, but both were included on the same payment advice for one parcel hence only 1 label this time. Both listings had £3.55 each as posting price for a Tracked 48 hour parcel.
However in this instance putting both items in one parcel, saw the posting size go up one level, which would have cost more than the postage paid to Ebay under their Simple Posting Scheme.
Queried this to Support and was told "Royal Mail will accept parcels up to our maximum size parcel, but if the postage is insufficient on the label, Ebay will charge you the difference plus an Admin Charge in due course"
I asked how could this be avoided, as selling one low priced item and one heavier low priced item I could end up making a loss on the sale. The reply to my amazement "there is nothing that we can do".
Has anyone else encountered this and penalty charges ?
