Sent an item arrive damage to the buyer

[bestbits1995]

Hi, have sent an item it has arrived damaged. What do I need to do?
i’ve never come across this before

clearly damaged in transit

Company that I use was EVRi 

thanks in advance

[plum993]

The buyer needs to open a not as described return request, and you then provide a pre paid return label for them, and refund within 3 days of getting the item back if you want the item back.

Look to claim from evri here if you bought the postage via ebay, How can I request compensation for damage, loss or missing content? – Packlink Help Center