Sending to Peuto Rico?

[spudulike2]

Morning I have recently sold an item to a buyer in Peuto Rico but when they have tried to pay, it says that I don’t send to their country, my GSP is set to eBay’s recommendation, so does anyone know if I should aim to cancel the order or proceed somehow?

[tressygirl]

What is the item, maybe it's restricted? It's not the Armadillo left arm part by chance?  This  description could be causing  the issue perhaps?

Perhaps the buyer has 2 or more unpaid strikes and has hit one of your blocks?

Have you tried  sending an invoice with the correct international postage?

Go right of the item sold to More Actions, and select Send payment Details, amend the International postage there to that required,  but do not click on reset.  Check it is correct,  and send .

If you are on the Seller Hub,  you click on the item in Orders >>  Awaiting Payment,  then top left you will see send Invoice,  follow the above instructions.

If  this doesn't help you may need to cancel the order, go right of the item sold and from More Actions select  Cancel this Order selecting the reason Problem with Buyer's Address.  

@spudulike2 

[tommystrezures]

Gsp from memory doesn’t ship there. It’s classed as a USA possession and not part of the USA. I wish eBay would make these things clear instead of making disappointed buyers and sellers.

your option is depending on weight and size are Royal Mail direct or a courier such as ups. We have used both before to send to Puerto Rico with out issue.