Returned item, but no refund? Apparently the seller acknowledged receipt of item but we did not get

[alistair7857]

 but no refund? Apparently the seller acknowledged receipt of item but we did not get I have contacted the seller twice and he says he initiated the refund but we have received nothing back.

[tressygirl]

With returns,  there is no need for any messages to be passed back and forth.

Have you opened a return case?  If not,  do so now.

Right of the item in Purchase History from more  Actions,  select Return this item and select the reason for the return.

As you have posted the item back,  enter the tracking number of the returned item into the case details.

Once the seller receives the item,  they have 48 hours to refund you,  through those case details.

If they don't,  you need to escalate the case,  ask eBay to step in, and they'll force the refund.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

@alistair7857 

[**peaseblossom**]

Refunds return to source and can take a while.   If you used your debit card with or without Paypal it returns to your bank account in about 7 days.    Credt card payments take up to 30 days to return to card.