Refund for damaged item

[242nick]

I ordered a kitchen sink top and asked  the seller before buying if there was any damage. The reply was there is no damage.

When the sink arrived the box had been re-sealed and was scruffy. I unpacked the sink and found 2 corners were bent.

I reported this to this seller but they haven't answered.

Do I have to return the item before I get a refund?

Do I have to pay return postage?

Should I get the purchase price back and the postage?

I've never needed to do this before so just need a bit of information.

[61stephenuk]

You need to open a case for item arrived damged,the seller should supply a prepaid return label and refund you after they receive it.

To open a claim find the item in your purchases then under 'more actions' select return this item arrived damaged, if you don't hear from the seller within 4 ddays return to the claim and escalate it to eBay.

[242nick]

Thank you for your reply, I have started the process.

[john1297576]

Was it a private seller and did you pay the buyer protection fee?

If so if damaged in transit ebay should refund, not the seller, without the need to return.

[papso22]

The buyer protection fee has nothing to do with this issue.