You cannot reprint expired Simple delivery labels.
Either use your own postage, but tracking cannot be updated, you can message the buyer informing them of the new tracking number and date of posting. Your payout may also be held for 14 days.
Or, cancel the order with the Buyer's permission which will refund them, relist for them to buy and pay again.
Cancel citing Buyer Requests to Cancel.
A refund is sent to whoever paid for the SD label:
- If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
- If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
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