eBay

kathryngeorge0 · ‎02-03-2026

A buyer did not pay for a skirt sold on Feb 1st - I did nothing with the listing - apart from asking after a week if they still wanted it - no reply. They have now paid . I am travelling so can’t post it within my usual time scale as not home until March 20th. I have messaged offering a refund ( it’s only £2 ) but wondering if anything I should be doing , or it affects my ratings ?

papso22 · ‎02-03-2026

What you should have done was cancel as unpaid after 4 days, that has no effect on your account and the buyer can't leave feedback.

You now have a problem caused by the buyer's late payment as you won't be able to use the simple delivery label paid for by the buyer as it will expire before you get back. That means buying another one from the sales proceeds as the buyer is the one that gets the refund for the unused label.

I think you should tell the buyer that the late payment has caused difficulties with the postage and that you would like their agreement to cancel the sale. You need their agreement as a seller initiated cancellation would give you a defect and leave you open to negative feedback.