It's annoying when buyers do this, and the best way forward for you as to not receive a late delivery payment is to cancel the order, with the buyer's agreement, and relist it nearer the time when they are available to receive their item.
Cancel the order selecting, Buyer Requests to Cancel, this fully refunds the buyer and your seller performance is not affected .
Message the buyer as to the above actions.
A refund for the unused SD label, is given to whoever paid for the label:
- If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
- If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
@marcranidg_0
