Postage query

[oh_giant!]

Hi, I have just sold an item, a large item. I stated this on the listing and ticked Yodel, but should have ticked RM. However, on the listing I chose large parcel up to 20kg and got a quote for £5 something. I am now looking at getting the label and clicked on parcel size and weight, large between 10-20kg and the postage has shot up to £13 something!! Plus it has greyed out the Yodel option, even though the buyer chose it! Do I have to fork out the extra £8 something to cover the postage? Or can I request the buyer pays the extra cost?

Thanks

[**peaseblossom**]

If it's Simple Delivery you can't change the postage but if the buyer agrees you can cancel the transaction and relist with correct postage.    Check your postage preferences on here:

https://www.ebay.co.uk/ship/prf

[oh_giant!]

Hi, thanks for replying. It is simply delivery, but this is frustrating because Ias far as I was aware, I had sorted that out at the listing stage. But then on the 'print label' stage, after the sale, the chosen service, Yodel, was no longer an option! How do I complain to ebay? Is it even possible to complain to ebay? If I relist it and the original buyer doesn't buy it, what then? So frustrating and badly organised.