Postage labels

[gill_bass]

Royal Mail charged me 18 stating that the parcel was too long for Market place.

Is there any way to reclaim as I put the length in the description and they provided the label?

[tressygirl]

Was this a Simple Delivery label which was unused?

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.  

Refunds take 30 days to appear.

@gill_bass