Picking up a package

[eddieprice-uk]

I’ve been to collect 5 packages from a collection shop they are there I’ve seen them but in all the emails I have there are no barcodes for the items and shopkeeper won’t release them. They were 24 hr tracked Royal Mail . I’ve contacted them and the can’t help because it’s not my email in the order, the seller tells me it’s eBay’s problem.. I’ve no clue what to do next

[tressygirl]

Contact eBay Customer Services they should be able to provide these missing collection codes for you.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@eddieprice-uk 

[papso22]

If this was click and collect then ebay needs to send you the collection code(s).

Ask ebay CS for them.