Not accepting photo for a return

Im trying to return an item but it requires a photo for me to do this. Im trying to attach a photo but it keeps refusing the attachment as it says it needs to be a jpeg. My photo says it is a jpeg in the details. Unsure why the photo wont upload and why its so difficult!

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Not accepting photo for a return

papso22
Experienced Mentor

If you are using the app, try the desktop version.

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