Probably not.
I don't know if Customer Services are just overwhelmed at the moment but it does seem to be very difficult to get hold of an agent, via live chat or a callback.
If you ask your question in this forum, other members will try to help.
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
