Laundry basketui

[sindy_7]

I bought a laundry basket from ebbay I bought ten of the they were thirty five pounds each when I got it they were not full size so I tried to return them I got a qr code and I was going to carry it to the post office the box was too heavy I couldn't lift it I'm registered desabled and if got bone deteriation 

I closed the return thinking I reopen it and send it a different way there was no where it stated once I closed the return I couldn't reopen it I just assumed it would fine after all you got to be able to send itiams back but it would give me that option so I messaged the seller told her what had happend she just ignored me I rang ebbay three times explains what had happend ask them to make a manager descition on it I was disgusted I wondered how many other people had done the same thing after all you not to know if not allowed to resend it or not your not told I said to the managers that's frued you ought to tell them at the time of purchase that you can't reopen the returns I find a lot of thing you get on ebbay don't meet the description or there's some kind of con behind your purchase realy unhappy with there service you don't get that on amozon 

[tressygirl]

You made a mistake,  easy to make,  but you closed the return and the rules are very clear,  only one case can be opened per item, so another for the return cannot be made.

I know you've contacted Customer Services,  but you do get different responses from different agents.  It is worth trying again,  but I strongly recommend contacting CS at 8 a.m. on weekdays,  as there's more chance of Dublin answering.  Only speak to them, you'll hear if it's the dulcet tones from the Emerald Isles,  as it's a Call Back system.

Explain what was done in error, and ask if they would kindly reopen the case and provide the correct return postage as the original didn't cover the cost for the items.

Contact them through this link here.....

https://www.ebay.co.uk/help/eua?id=5190

@sindy_7 

[papso22]

When you close a return ebay warns you that you can't open another.

If the baskets qualify as 'not as described', then you could try a claim through your funding source.