It's impossible to contact customers I have sold to

[vixniknax]

Hi there.

Please help.

Is anyone having trouble contacting a customer when they have paid for an item.

I have always contacted them to say "Thank you" for their purchases.

The message page comes up when you choose the item you have sold and then contact buyer, but I cannot

type anything.

I cannot even contact ebay, as this is not listed to start the ball rolliing.

[tressygirl]

What is it you are trying to ask?  

Something in your message may be blocking it being sent.

Your latest items sold were all postal items,  is a buyer now wishing to come and collect,  and an address is needed from you?  This could be the issue.

If it's a general message,  and there is difficulty , contact eBay Customer Services,  and explain what is happening.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@vixniknax 

[tobiasd4]

There is no need to contact buyers, ebay send message when you buy postage or mark as posted.

In fact, unless absolutely necessary ebay discourage you to message buyers.

[john1297576]

There are so many other ways of contacting a buyer, that it should not mean none work.

Click on their ID or feedback number and use link on feedback page.

[*vyolla*]

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@vixniknax wrote:

Hi there.

Please help.

Is anyone having trouble contacting a customer when they have paid for an item.

I have always contacted them to say "Thank you" for their purchases.

The message page comes up when you choose the item you have sold and then contact buyer, but I cannot

type anything.

I cannot even contact ebay, as this is not listed to start the ball rolliing.

---

If you send these 'thank you' messages out a lot then it could be that you're being flagged up for spamming.  eBay send out all the notifications that are required - purchased, dispatched, leave feedback etc. I prefer sellers to contact me only if there's some kind of issue that I need to be aware of.