I didn't used the ebay postage label but ebay kept the money

I sold an item, but decided not to download or use the suplied postage label, and I used a different courier. Which I payed for, ebay have kept the postage money that the customer payed to me, is this right? 

Thsy are saying I won't get it back 

 

 

Message 1 of 2
See Most Recent
1 REPLY 1

I didn't used the ebay postage label but ebay kept the money

Yes it's correct,you listed with eBay Simple delivery where the buyer pays eBay for the label who then purchase the label and send you the link to use,if you don't use the label and buy your own this is at your expense

Message 2 of 2
See Most Recent