I listed 4 separate items listing appropriate parcel size and weight under Simple delivery. During the 10 days duration of auction a lady bid and won the items. 2 were via the offers option. She paid for each item separately - the two were based on me accepting offers - these were automatically paid for from the buyers account as soon as i accepted the offers made.
She asked if she could combine postage costs on 4 items and i would package in one parcel and adhere the appropriate pre paid label . I asked of the Ebay Customer help team if i could do this and refund the buyer the accumulated postal costs . They were unable or unwilling to facilitate this and could offer no solution.
The lady had paid for 4 items each had an prepaid label attached to item. 4 items with £2.94 each postage charged. Making one parcel would be within small parcel parameters but at a higher cost as weight higher on 4 combined items. If i sent items individually she would pay £11.76 however in one parcel it would be less than half this cost. However as she had paid for each item individually ( 2 automatically as were result of accepted offer ) Ebay insists there is no mechanism to refund the difference. they suggested cancelling the 4 items so she gets a refund , then going into complex relisting where all the items are combined as one listing with appropriate parcel details and associated postage costs and pre paid label, to cover this new parcel . A shambles - angry buyer - frustrated seller and probable loss of sale on 4 items. Come On Ebay you haven't thought this through. I still dont understand how I can set up my account to allow combined postage on multi items ? It appears buyer has to add individual items in the basket on her account but only if on a pc - does not work on ap ? This then sets the 4 items as one lot and postage can be adjusted and pre paid label set up for this amount. Any Ideas Techies ?
