Help/advice

[andaiva23]

I sold a PlayStation 1 that was delivered to the customer on January 24th today the 26th of Feb they have requested a return stating it doesn’t work and the games are scratched. 
I checked the PlayStation and all games the day of postage. Everything in full working order. How can a person have an electronic item for a month and then still be allowed to claim a full refund? This is crazy to me anything could have happened in that month to a 30 year old console 

[tressygirl]

If a case for item not as described is opened, you will have to accept the case within 3 days.  Cases are all automated no point challenging it at that point.

If you want the item back,  pay for a fully tracked return postage,  and only refund through those case details,  when the item is back with you.  You will have 48 hours to do so.

Stick within those timelines,  and your seller performance will not be affected.

If you think the refund was unjustly granted,  and the buyer has abused eBay's 30 day MBG,  Money Back Guarantee policy,  you can appeal the decision.  I won't lie, it's not always easy,  and does favour the buyer in most cases. 

This explains the appeal process:

https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369

@andaiva23 

[plpmr]

adding to the advice already given -

It would depend on exactly when they opened a not as described case as usually a buyer has a max of 30 days from the date of delivery - outside that they cannot escalate a case to eBay for a refund.