Faulty item

[jmary10]

 I received a response from seller to open a case on eBay to refund for a faulty item, which I didn’t use much. But it meant to be longer than I use. So seller accepted. I don’t know how to get it. 

 

[tressygirl]

I'm a little confused about your post.

Are you are the buyer?    Have you  opened a case for item not as described?

Then, once opened just proceed this way.

The seller has 3 days to accept the case,  if they don't ,  you need to  escalate on day 4,  or within 30 days,  and eBay will step in and force the refund.

If the seller wants the item back first,  they need to pay for a fully tracked return postage.  On receipt of their item they have 48 hours to refund you.  Again,  if they don't,  you escalate the case.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

@jmary10