Fault with laptop camera

[titanedgetools]

Hi I bought a laptop for £300 the seller says it was fully working, but the camera module turned out to be faulty. 

[john1297576]

Have you never read the money back guarantee, open a Not as described return. Seller has to provide prepaid return label.

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returns-items-not-recei...

[titanedgetools]

It's been more than 30 days I bought it and didn't use it straight away

[titanedgetools]

It's been more than 30 days

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[61stephenuk]

You have 30 days to open a claim with eBay or Paypal, if you used a card to pay try raising a claim with them

How long ago did you receive the laptop?

[titanedgetools]

Bought in November 25.

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[61stephenuk]

You should be in time to raise a claim with your payment provider if you paid with card as the time limit there is normally 120 days.

If you didn't use card you can contact citizens advice if it was sold by a business seller, if a private seller there is nothing you can do now.

[titanedgetools]

Ok cheers

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