Electrical item broken within 1 year

[dazpuss]

Hi, 

I bought a travel fridge/freezer last June that has just stopped working completely. No output using the 12v travel adapter or 240v mains either. 

I have contacted the seller twice regarding this and have had zero reply. The product should have at least 12 months warranty with it (it was bought brand new) and I would like to know if this is something the seller should be dealing with and if so, how can I get them into some sort of dialogue to help me get this rectified?

Is this something ebay has a system in place to assist with?

Many thanks 

[**peaseblossom**]

Sorry, ebay''s deadline for claims is only 30 days.    With banks etc. it's 120 days.  If the value makes it worthwhile try the small claims court, now called money claim online:
https://www.moneyclaim.gov.uk/web/mcol/welcome

[tommystrezures]

I presume the warranty would have been a manufacturers one. Have you tried them direct too?

[dazpuss]

Hi, thank you for your response.

Its a Chinese product (of course - what isn't these days!) But it is ambiguous at best as to who the manufacturer is.  I'm hoping that the seller can point me in that direction - I have asked them twice already without success, as I am happy to follow up with the manufacturer.

[dazpuss]

Hi, thank you for your reply.

I did think that might be the case.  

I haven't demanded that the seller refunds me or replaces the item  (value £240 so not the end of the world, but still significant) I just asked what the next steps were in getting tte issue resolved.

I would be happy to deal with the manufacturer if they could tell me who that is (not at all obvious on the product)

Just a bit frustrating when these items are sold with a year's guarantee, then when something happens we'll within the first year, you are left high and dry