Editing a tracking

[terry197247-2]

Hi 

I posted my item I sold in a local post office and cannot upload the tracking number.  

tracking number- 0214-110C-017F-BBE2

48 hours track Royal Mail 

[**peaseblossom**]

See if you can add the new tracking to the order by going to the Order Details > Postage > dropdown menu (beside track package) > Add Tracking > + Additional Tracking Number.    If not contact ebay and ask them to do it.   You can use callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[tressygirl]

Using a laptop / PC and use Chrome you should be able to manually edit / add that tracking number where you marked the item as dispatched.

If there is still an issue contact eBay Customer Services,  they will do this for you.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@terry197247-2