Damaged item wont return

[mrdean43]

Bit of a puzzler an item I sold and in my opinion was well packed apparently arrived in a rather distressed state with the buyer leaving immediate over the top negative feedback asking for a refund saying the parcel was in tatters and the contents smashed to bits so contacted them to ask why the immediate negative response without corresponding with me first as I am more than happy to refund in full including postage for items arrived damaged in order to maintain my spotless feedback and asked if this was resolved amicably would he consider via a feedback revision to adjust its status and comments all agreed but weeks later can still no longer supply images of damage or has opened a case if this is not resolved within the 30 day timeline do I have grounds to report the buyer and get the negative feedback removed.

[john1297576]

You do not say the most important thing, to get feedback changed, YOU THE SELLER have to send buyer a Feedback revision request. Buyer can do nothing unless you send this.

https://www.ebay.co.uk/help/buying/leaving-feedback-sellers/viewing-changing-feedback-left-sellers?i...

You are still in time but it relies on buyer responding to revision request. Ebay will not be interested if buyer does nothing.

[jckl1957]

The policy is here:

https://www.ebay.co.uk/help/policies/feedback-policies/feedback-policy?id=4208&st=3&pos=2&query=Feed...

You don't have any grounds to report the buyer.

You have already asked this question and been told that removal is unlikely - maybe have a read of the policy and ask Ebay if they will remove the feedback.  You only have a month from the feedback being left to do so.

Maybe you should message the buyer again and tell them if they would like a refund, they need to open a return through Ebay. They did state in their feedback that they want a refund. They do not have to provide you with photos of the damage.