Counter item purchased

[hi-547443]

I bought an item which is 100% counterfeit. The AI automatic response came back stating there was no violation of the policy. I require my money back - how do I escalate this?

[**peaseblossom**]

Start a return on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
select "Item doesn't match description" and if necessary escalate it to eBay after 3 complete working days.