I would recommend asking your question or outlining your issue in this forum where experienced members will try to help.
Otherwise, try this link on your phone to get a callback.
https://www.ebay.co.uk/help/eua?id=5190
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
