Combined postage problem

[percypopper]

Hi, I’m a private seller and someone has purchased 2 items. I’m happy to combine postage but this simple delivery system hasn’t calculated it. 
Ive refunded the buyer the additional postage but because both items have separate postage labels I can’t mark the 2nd item as dispatched. 
Has anyone else had this issue and how did you resolve?

I now know about the combined postage preferences I needed to have set up and have done this for future purchases, but that doesn’t help me with my current situation. 
I really hope I don’t need to go through eBay customer service…we all know how long that takes!

Thanks to anyone that can assist 🙏

[**peaseblossom**]

If you open the unused label that will mark item as dispatched.  The buyer automatically receives a refund for any unused labels.

[61stephenuk]

eBay have removed the user ability to mark as despatched, just open the original postage label and eBay marks it despatched automatically and refunds the buyer for the unused label, this can take up to 30 days.

As you have already refunded the buyer for the unused postage you wont receive any payment for the second label.