Closed return appeal

[heritage4938]

Hi guys,

I bought a laptop and returned to the buyer because of some faults. I used a private postage when i could not use the seller's prepaid postage stamp. After some back and forth, the selker confirmed receipt but the next thing i got from ebay was that the return has been closed even after the seller has confirmed receipt. What should i do

[**peaseblossom**]

To comply with eBay's buyer protection porocess you have to return items via their system.   They only go by that trackable proof that an item has been sent back.   

You could try contacting ebay about it.   I can't really see what they can do but it's always worth a shot.  You can ask them to ring you here:
https://www.ebay.co.uk/help/eua?id=5190

You could also contact your payment provider and ask them about a refund or chargeback.