There have been issues some have experienced with the sending of messages, but when did you buy this collection item?
Sometimes after buying and paying you cannot excahnge contact details immediately, seemingly the system has to ' catch up', that this is a collection item , and contact details are allowed to be exchanged.
Try again a little later on today, if there is still an issue, contact eBay Customer Services they should be able to help you further.
This is the easiest and quicket way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open between 8 a.m. to 10 p.m. on weekdays.
9 a.m. to 6 p.m. on weekends.
I recommend contacting CS very first thing in the morning, when the lines first open, as there's more chance of Dublin answering.
@00niall00
