Can't receive QR code on my non-smart phone, so can't collect my parcel.

[leshe-825]

I know my parcel has arrived at the Click and Collect point but after two days haven't got my collection code. I gave my (non-smart) phone number to get the collection code, but now realise it will be a QR code which my phone can't receive. How can I get eBay to send the code via email instead please?

[tressygirl · Accepted solution]

Contact eBay Customer Services, explain the issue,  they should be able to send you that code via an email.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@leshe-825 

[leshe-825]

Thanks for your help! I was able to collect my parcel.

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