Buyer complaints

[sammyt1212]

I have had two people recently say they have not received their items, so I have sent the tracking numbers, but what else can I do if Royal Mail say it's been delivered but the app says it hasn't?

[jckl1957]

Are they items that have been sent with just a stamp on or letter size items?

I was not aware that such items could be tracked.  Are you looking on the RM website to confirm delivery?

I would also double check that you are only sending items to the address shown in 'delivery details' in your sold items/orders.  The address on the invoice from Ebay is not necessarily the address to send to.

Final question!  If you are sending items using a tracked service, do you always add the tracking details to the sold item on Ebay?

[sammyt1212]

The items are sent through RM and I am given a tracking number, however, I
haven't been adding the number, so I have had to update the tracking the I
have received the message about the buyer saying it has not been received.

[jckl1957]

You need to add the tracking when you send the item otherwise the Ebay system will be unaware that items have been delivered.

[sammyt1212]

Thsnk you.