Android App Errors

Hi

 

For the past couple of months I've been getting the below errors on the mobile app for eBay Android always when browsing listings. after the internal error message the listed items will abruptly end and just show a spinning circle that never loads the next set/ page in the list .  If I refresh the search (pull down from top of search) then it clears the error but it keeps happening again, sometimes with a few seconds sometimes not for an hour plus. The second error  (one without the red banner) justs seems to randomly occur on any page, watchlist, sellinh,orders ,purchase history etc This is happening across multiple Android devices, happens if I'm at home using WiFi or if out using 5G.  I've tried uninstalling and reinstalling the app as well as Signing out and clearing cache and restarting devices repeatedly.  I've run out of ideas on how to fix this.

 

Edit, to add I've not had any other network issues with anything else 

 

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Android App Errors

A Community manager recently posted this message re app issues,  hopefully it will help you.

 

Delete app cache and data, sign out and sign back in, and update with the latest version 

 

It requires android 12 and up .

 

Check you have the latest version, and operating system.

 

@mersa224 

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Android App Errors

Hi @tressygirl 

 

Thanks for your reply. I can confirm I've completed these actions multiple times previously and have done so again this morning but this has not resolved the issue

 

App is latest version available from play store (6.249.2.1)

 

OS is android 16 ( build cp1a.250305.018)

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