2 separate sales to same buyer.

[steppings67]

I recently sold two listed items to the same buyer.  I refunded postage on one item and sent them as a single package but Ebay is showing that the one I refunded postage on as "Not Dispatched"   How do I clear this up?  help much appreciated.

[tressygirl · Accepted solution]

It's a quirk in eBay's programming, once a partial refund us done,  you cannot then mark that item as dispatched.  Just send the buyer a message that the item was posted on ***day and inform them of any tacking number.

For future cases like this,  first mark the item as dispatched add any tracking, and then  issue that partial refund.

@steppings67 

[steppings67]

Many thanks.