tracking number

Hi im new to all the ebay selling, ive sold a few items and sent through dpd next day, ive uploaded the tracking numbers to the address shown. Ive tracked them through dpd website and they all arrived perfectly but when i track through ebay its saying its been delivered to different town and postcode when it hasnt. So ebay is holding my funds. Any help would be appreciated.

Accepted Solutions (1)

Accepted Solutions (1)

red_magpie
Experienced Mentor

Ebay's own records are often slow to update, but they shouldn't show delivery to the wrong town and postcode!

 

It could just be a glitch - weekends are often a bad time for eBay - so it may correct itself tomorrow.

 

If it doesn't, you may have to contact customer support. The worry isn't just that your payment is being held, it's which tracking record eBay would check if the buyer claimed it hasn't arrived. "Item not received" cases are determined by the tracking record.

 

By the way, it would be wise to revise your listing for weight plates before a buyer complains that they expected all three! If you don't, this is 100% certain to happen! Your picture shows three weight plates. Your heading refers to weight plates (plural). But your description, in much smaller print, says the listing is for one plate only. People won't read this - many buyers don't look beyond the picture! Incidentally, you will also have to revise your listings to accept returns, as business sellers are required to do by law.

Answers (1)

Answers (1)

tobiasd4
Experienced Mentor

ebay system is slow to update.

you also must register as business before ebay force you to.

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