30-10-2020 8:03 AM
It is virtually for a buyer to lose money, have you read the Money Back Guarantee (top right of every listing). So long as not a Car and you are within 30 days of purchase you can get your money back.
Only person to lose money is the seller.
However you must give more details if you cannot sort out yourself.
If you give us more details we will be able to tell you what we think and perhaps help you deal with it.
If you bought it through eBay checkout then you have the protection of the money back guarantee. Read it so you know what to do and when by, there are deadlines that can't be moved. It does have the hallmarks of a potential scam but you only get scammed if you go away from the safe ways of buying.