resolution centre

I have escalated a claim to resolution centre a for an item not received.

The response was I needed to make a report to a link NATIONAL FRAUD AND INTERNET CRIME REPORTING CENTRE, ACTION FRAUD then go back to them with a reference number.

I did this but they arent interested therefore no reference number.

I can't reply to resolution centre, no option.

Anyone come across this and suggest what I can do,

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