refunded purchase, used voucher for partial payment. refund has been provided but voucher is missing

[samj00rai]

can somebody please help me with the issue described in the subject of this post

eBay help is non-existent for this issue.

i purchased £33.30 worth of goods, kindly refunded by the seller. i used a £10 nectar card voucher for partial payment, spending £23.30 from my bank account.

the £23.30 has been refunded but the voucher credit is neither on my nectar card balance nor anywhere else that i can see.

can somebody please clarify this for me/

many thanks

owen

[tobiasd4]

Points are not returned, a new Nectar voucher is issued.

eBay UK

[samj00rai]

hey tobias

thank you for your response; i appreciate the insight

however, i cannot see the voucher anywhere in the eBay nectar portal nor anywhere else! it's like the £10 disappeared.

hope you can clarify further

many thanks

owen

[tobiasd4]

If you return items purchased using your Nectar voucher, we can only issue you a new voucher if you've returned all items from the transaction. If you only return one item from a multi-item transaction, we won't be able to issue you a new voucher. Should show top right of Nectar page under ebay summary.